Use this page to get fast answers before raising support. Start with the common issues below, then jump into the section that matches what you are trying to do.
Quick answers
Most questions usually come from sign-in trouble, missing access, approval flow confusion, or not knowing where to check status. This page groups those answers in one place.
A lot of missing data or blocked actions happen because of role access, hidden filters, or requests already being processed in another step.
Use this if you forgot your password, cannot log in, or cannot see the right modules after signing in.
Use this for announcements, calendar, meeting notes, tasks, approvals, and payment-related actions.
Use this for slow loading, missing records, mobile issues, bugs, or when you need to know who to contact next.
Module visibility depends on your assigned role and permissions. If a page is missing, confirm you are signed into the correct company account first, then ask your administrator to verify your access.
Use the history or tracker page inside the related module. For personal requests, check Personal Space. For supplier payment activity, check Account Space.
Refresh the page, confirm your internet connection, and try again after a few minutes. If the issue continues, use the Support Center or report the issue with screenshots and the page name.
Use your registered company account to sign in. If you are new, follow the steps in the Login Guide first.
Use the password recovery option on the login page. If your account is managed centrally, contact the system administrator so they can confirm the correct reset flow.
Pages and actions are controlled by role and permission settings. This usually means your account is missing the required access, or you are signed in with the wrong account.
Yes. The system is web-based and works on supported browsers, but some modules are easier to use on desktop because of larger tables, forms, and approval flows.
Open Announcements, choose the add action, complete the required fields, select the right audience, then submit.
Yes, but only if your role includes the right announcement permissions.
Check company, location, leave, birthday, and event filters first. Some entries also depend on your role access.
Go to Meeting Notes, choose the add meeting action, fill in the meeting details, then submit.
Yes. Add tasks through the quick task area while creating or updating the meeting note.
Open Taskboard, create the task, complete the required fields, assign the user, then submit.
Check the selected filters, assignee, date range, and current task status such as To-do, Done, or KIV.
Open the correct role space such as Manager, Director, Supervisor, HR, or Account, then review the related approval page and submit your decision.
You may not have the required role, permission, or workflow authority. The request may also already be processed or no longer be in your step.
Go to Account Space, open Supplier Payment Request, complete the required details, attach the supporting information, then submit.
Use Supplier Payment Tracker, Supplier Payment History, Payment Summary, or the related history page in Account Space.
Open Personal Space and use the related history or tracker area for the request you submitted.
Refresh the page, check your internet connection, and try again after a short wait. If it still fails, capture screenshots and send the page name, action taken, and time of issue to support.
Use the Support Center in System Settings, or contact your system administrator if the issue is access-related or blocks your work.
Use the Support Center or the Incident Report module, and include clear steps, screenshots, and the exact page where the problem happened.
Yes. UtopiaSpace uses secure authentication, role-based access, and Supabase security controls such as protected database access and row-level restrictions.
Yes, as long as you use a supported browser and have the required access. Desktop is recommended for heavier workflows with tables, uploads, or approvals.
Go to Troubleshooting for common fixes, then escalate with screenshots, the affected page name, and the exact step that failed.